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Awards and Honors

Riviera Cancun

Excellence is proud to be the recipient of top honors in the hospitality industry. Our properties at Riviera Cancun on the Riviera Maya have  been recognized for their superior quality and exceptional service records:

 

Tripadvisor HALL of FAME 2015

This unique accolade is granted only to those businesses that have won the Certificate of Excellence for five years in a row.

AAA - Four Diamond Award

Four Diamond Award by the AAA & CAA

Quality Selection Winner 2014

Hotel Recommended on HolidayCheck.com

 

Travelers´ Choice 2014 Winners

Top 25 All-Inclusive Resorts - Mexico
Based on the Tripadvisor users opinion.

Travel & Leisure World´s Best Awards 2014

Top Hotels & Resorts in Mexico

Expedia Insiders' Select

Expedia's guests top-ranked properties.

 

Best In Stay by Orbitz 2014

This award recognizes the Resort in the ALL INCLUSIVE category for obtaining the highest scores in 6 different categories: Value, Luxury, Family, LGBT, Ski and All Inclusive.

Conde Nast Traveler Readers' Choice Awards 2014

Conde Nast Traveler's readers selection of  "Best Resorts in Mexico: Caribbean"

Rank #5

Gold List Conde Nast Traveler's Choice 2013

Conde Nast Traveler’s readers selection of the “best of the best” around the world.

 

Travelers' Choice 2013 Winners

Top 10 Hotels For Romance in Mexico
Top 25 All-Inclusive Resorts - World
Based on the Tripadvisor users opinion.

Tripadvisor Certificate of Excellence 2013

Certificate of Excellence, based on the Tripadvisor users opinion.

Expedia Insiders' Select 2013

Expedia's guests top-ranked properties.

 

MLT Vacations Quality Assurance Awards 2013

This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.

Over 99% Customer Satisfaction, Under 1% complaint ratio, No relocations

Top All Inclusive Resorts in Mexico 2012

Based on the TripAdvisor users opinion.

Best Spa of 2012

Spa Professionals Mexico awards Miilé Spa as one of the Best Spa of 2012

 

Expedia Insiders’ Select

Expedia’s guests top-ranked properties.

MLT Vacations Quality Assurance Awards 2012

This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.

Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocationsa

Best Hotel Chain in Customer Service 2012

 

Thomas Cook Awards

Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodations.

Gold List Conde Nast Traveler's Choice 2011

Conde Nast Traveler’s readers selection of the “best of the best” around the world.

Hotel recomended by Despegar.com 2011

Property highly recomended by Despegar.com clients.

 

Travel Leisure’s World’s Best Awards 2011

Top Hotel in Mexico

MLT Vacations Quality Assurance Awards 2011

This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.

Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations

Travel Leisure’s World’s Best Awards

Best Hotel Spa in Mexico

 

Tripadvisor Certificate of Excellence 2011

Certificate of Excellence, based on the Tripadvisor users opinion.

Travelweek's Insider Report 2011 - October issue

Canadian travellers rated #3 in the category of Best Overall Resort.

Travelocity Excellence Awards 2011

 

Orbitz Best in Stay Award 2010

Overall second Best a la carte Accommodation in the TUI Travel Medal Awards 2010

MLT Vacations Quality Assurance Award 2010

This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.

Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations

 

Silver Certification from EarthCheck for Sustainable Operations 2010

Our environmental commitment has been recognized by EarthCheck; the world’s leading organization in sustainable tourism certification, in more than 60 countries.

Winner Berwick Travel's Pinnacle Awards 2010

Thomas Cook CA. 2010

Best Customer Service

 

Thomas Cook Awards 2010

Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodation.

Top 25 Conde Nast Traveler's Choice 2009

Among the Top 25 Mexico Resorts in the 2009 Conde Nast Traveler’s Choice Awards

Overall Winner Best a la carte Accommodation in the TUI Travel Gold Medal Awards

 

Winner Berwick Travel's Pinnacle Awards 2009

MLT Vacations Quality Assurance Award 2009

This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.

Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations

Best All-Inclusives in the World 2009

Top 10 All-Inclusives in the World  in TripAdvisor  Traveler's  Choice Awards

 

Expedia Insiders’ Select 2009

Expedia’s guests top-ranked properties.

Thomas Cook Awards 2009

Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodations.