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Privacy Policy

Excellence Group

1. - Regarding the Personal Data Protection Act of Curaçao.

Savannahville Tours takes your privacy concerns very seriously and will not share your personal information without your consent. When you make a reservation or purchase online with Savannahville Tours, we will share information about you and your booking with the hotel you designate. We will only provide the necessary information to ensure your hotel arrangements are confirmed with the hotel. The hotel will use your credit card information to process your booking. Savannahville Tours will not give or sell confidential or personal information about the user to any third party not affiliated with the transaction, except as required by law or as necessary to provide the services to the user.

Some of the information collected by Savannahville Tours is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We are committed to fulfilling the applicable regulations on the processing of personal data. Savannahville Tours will deal with the data of users in an automated form, and if required will register such processing with the Antilles Data Protection Authority.

We treat the personal data of Users as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users outside the company.

We retain information about Users as necessary for business purposes and as required by government regulations. We carefully dispose of records and delete information when retention periods expire.

Users can visit most areas of the Site without revealing who they are or providing any information about themselves. However, some of our interactive services require that Users identify themselves in order to enable the interactive function. We may ask Users to provide some personal information in these situations.

You can exert your right of access, rectification, cancellation or opposition by contacting info@excellence-resorts.com as indicated below. Users should note that Savannahville Tours will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs.

 

2. - Regarding the General Date Protection Regulation (Regulation (EU) 2016/679)

This is the Privacy Policy of Excellence Group. By means of this document we will inform you about how we may use your personal information, as well as about other matters that you may find of interest.

Who is your Data Controller?

Savannahville Tours NV

If you wish to contact us in relation to your personal data, please send an email to the following address  info@excellence-resorts.com

For which purpose is your data collected and processed?

We collect your data in order to be able to organise your stay at our accommodations, which includes using your contact details, credit card details, any information that you may provide us with in order to improve your stay (allergies, special mobility conditions, etc.).

Furthermore, we will also use your contact details to send you information about our services and products, as well as promotional offers and information that we believe might be of your interest. To this end, we will expressly request your consent for this purpose at the time of booking or when checking-in at the hotel. 

In addition, we will use your contact details to inform you by email about our services and products, as well as about promotions and personalised greetings. To do so, we will expressly request your consent for this purpose, which you may give by ticking the appropriate box.

As a consequence of all of the above, you have the right to withdraw your consent at any time.

How long will we keep your data?

Pursuant to the current tax legislation, we must store your data for a period of five years, after which we will destroy it, provided that you have not made a prior data retention request.

We also will keep the data in order to be able to resolve any judicial dispute that may arise from the services rendered. 

On what legal grounds can we process your data?

The legal basis for processing your data is the performance of the services that you have contracted, for which purpose it is essential that we process your data.

To whom do we transfer your data?

Your data will be shared with Luxembourg Caribe Tours SaRL for the purpose of conducting the entire booking process. This transfer is essential for the performance of the requested services.

Please note that we will only share the fore mentioned details contained in your booking with the establishment that you have chosen during the booking process. We therefore ensure that such establishments diligently comply with data protection regulations.

In case that you make a booking for one of our resorts located in the Dominican Republic, we will transfer the data related to your booking to the companies Inversiones El Laurel SRL and Inversiones El Carmen SRL, who will be arrangeyour accommodation and data processing upon arrival.

Finally, we will only share your data with governmental authorities when so required by such authorities and always ensuring that access to your data is made in accordance with current legislation. 

What are your rights when you provideus with your data?

* You should be aware that as a result of the processing of your personal data, you have the following rights:
• You can request access to all your personal data that we process (right of access).
• You have the right to rectify your data, either because it is inaccurate or because it has changed (right to rectification).
• You can also request the erasure of your data after the termination of youremployment relationship.  Under certain circumstances, erasure may not be complete due to the existence of legislation which requiresus to store it for a period of five years. (right to erasure).
• You have the right to request that your personal are not processed (right of opposition).
• You can also request the restriction of the processing of your data in the following cases (right to restriction of processing):

o During the investigation of the claim due to the inaccuracy of your data.
o If the processing is unlawful and you oppose the erasure of the data.
o When we do not need to process your data, but you need it for the exercise or defence against possible legal claims.
o If you have opposed the processing of your data on grounds of public and legitimate interest, while we are analysing if our reasons for processing override your interests.

• Finally, you have the right to have your personal data supplied to you in electronic format, so that it can be handled by you. (right to data portability).

Data security

At Excellence Group we collect, process and store your data under stringent data security policies and regulations. These security measures apply both to information stored in electronic means or paper format and guarantee the confidentiality, integrity and availability of your data. In case of any event or incident that may compromise your data we will inform you as soon as possible.

Changes to this Policy

This Policy will be reviewed and updated regularly. For that reason, we strongly recommend you to visit our website from time to time in order to acquaint yourself with any possible changes that may affect you. In any event, we will notify you about any material changes to the policy by sending a message to the email address that you provided during the booking process or upon your arrival at the hotel.