Excellence is proud to be the recipient of top honors in the hospitality industry. Our properties at Riviera Cancun on the Riviera Maya have been recognized for their superior quality and exceptional service records:
TripAdvisor is delighted to award Excellence Riviera Cancun the 2017 Certificate of Excellence. This achievement is a direct result of your consistently great reviews from TripAdvisor travelers.
TRAVELERS´ CHOICE 2017 WINNERS
Top 25 Hotels for Romance - Mexico (17th place)
TRAVELERS´ CHOICE 2016 WINNERS
Top 25 All-Inclusive Resorts – Mexico (13th place)
Sunny Heart Award 2015
Gold Logo Sunny Heart Award based on direct feedback from customers and travel agencies in the UK.
TRAVELERS´ CHOICE 2015 WINNERS
Top 25 All-Inclusive Resorts – Mexico (15th place)
Tripadvisor HALL of FAME 2015
This unique accolade is granted only to those businesses that have won the Certificate of Excellence for five years in a row.
AAA - Four Diamond Award
Four Diamond Award by the AAA & CAA
Quality Selection Winner 2014
Hotel Recommended on HolidayCheck.com
Travelers´ Choice 2014 Winners
Top 25 All-Inclusive Resorts - Mexico Based on the Tripadvisor users opinion.
Travel & Leisure World´s Best Awards 2014
Top Hotels & Resorts in Mexico
Expedia Insiders' Select
Expedia's guests top-ranked properties.
Best In Stay by Orbitz 2014
This award recognizes the Resort in the ALL INCLUSIVE category for obtaining the highest scores in 6 different categories: Value, Luxury, Family, LGBT, Ski and All Inclusive.
Conde Nast Traveler Readers' Choice Awards 2014
Conde Nast Traveler's readers selection of "Best Resorts in Mexico: Caribbean"
Rank #5
Gold List Conde Nast Traveler's Choice 2013
Conde Nast Traveler’s readers selection of the “best of the best” around the world.
Travelers' Choice 2013 Winners
Top 10 Hotels For Romance in Mexico Top 25 All-Inclusive Resorts - World Based on the Tripadvisor users opinion.
Tripadvisor Certificate of Excellence 2013
Certificate of Excellence, based on the Tripadvisor users opinion.
Expedia Insiders' Select 2013
Expedia's guests top-ranked properties.
MLT Vacations Quality Assurance Awards 2013
This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.
Over 99% Customer Satisfaction, Under 1% complaint ratio, No relocations
Top All Inclusive Resorts in Mexico 2012
Based on the TripAdvisor users opinion.
Best Spa of 2012
Spa Professionals Mexico awards Miilé Spa as one of the Best Spa of 2012
Expedia Insiders’ Select
Expedia’s guests top-ranked properties.
MLT Vacations Quality Assurance Awards 2012
This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.
Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocationsa
Best Hotel Chain in Customer Service 2012
Thomas Cook Awards
Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodations.
Gold List Conde Nast Traveler's Choice 2011
Conde Nast Traveler’s readers selection of the “best of the best” around the world.
Hotel recomended by Despegar.com 2011
Property highly recomended by Despegar.com clients.
Travel Leisure’s World’s Best Awards 2011
Top Hotel in Mexico
MLT Vacations Quality Assurance Awards 2011
This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.
Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations
Travel Leisure’s World’s Best Awards
Best Hotel Spa in Mexico
Tripadvisor Certificate of Excellence 2011
Certificate of Excellence, based on the Tripadvisor users opinion.
Travelweek's Insider Report 2011 - October issue
Canadian travellers rated #3 in the category of Best Overall Resort.
Travelocity Excellence Awards 2011
Orbitz Best in Stay Award 2010
Overall second Best a la carte Accommodation in the TUI Travel Medal Awards 2010
MLT Vacations Quality Assurance Award 2010
This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.
Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations
Silver Certification from EarthCheck for Sustainable Operations 2010
Our environmental commitment has been recognized by EarthCheck; the world’s leading organization in sustainable tourism certification, in more than 60 countries.
Winner Berwick Travel's Pinnacle Awards 2010
Thomas Cook CA. 2010
Best Customer Service
Thomas Cook Awards 2010
Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodation.
Top 25 Conde Nast Traveler's Choice 2009
Among the Top 25 Mexico Resorts in the 2009 Conde Nast Traveler’s Choice Awards
Overall Winner Best a la carte Accommodation in the TUI Travel Gold Medal Awards
Winner Berwick Travel's Pinnacle Awards 2009
MLT Vacations Quality Assurance Award 2009
This award recognizes a very select group of hotels, destination management companies and car rental companies for outstanding quality, customer service and product delivery.
Over 99% Customer Satisfaction,Under 1% complaint ratio,No relocations
Best All-Inclusives in the World 2009
Top 10 All-Inclusives in the World in TripAdvisor Traveler's Choice Awards
Expedia Insiders’ Select 2009
Expedia’s guests top-ranked properties.
Thomas Cook Awards 2009
Award for Excellence through customer recognition of exceedingly high standards of service and quality of accommodations.
