1. What is Excellence Riviera Cancun?

Excellence Riviera Cancun is an adults-only, All Inclusive luxury resort located in the Riviera Maya near Cancun. The resort offers elegant suites, beachfront relaxation, pristine pools, gourmet dining, and personalized services designed for couples and adult travelers seeking a secluded oceanfront escape.

2. Is Excellence Riviera Cancun adults-only?

Yes. Excellence Riviera Cancun is an adults-only resort, meaning that it is only for guests aged 18 and over. This makes it ideal for couples, honeymooners, and travelers seeking a relaxing Caribbean getaway in a sophisticated grown-up setting.

3. Where is Excellence Riviera Cancun located?

The resort of Excellence Riviera Cancun is located in the Riviera Maya between Cancun and Playa del Carmen near Puerto Morelos, Mexico. With its privileged oceanfront location, this resort offers direct access to beautiful white sand beaches.

4. How far is the resort from Cancun International Airport?

Excellence Riviera Cancun is approximately 20 minutes from Cancun International Airport (CUN), making it a nearby luxury resort in the Riviera Maya that is easy to drive to once your flight lands. 

5. What is included in the All Inclusive experience?

The All Inclusive experience of Excellence Riviera Cancun includes luxury accommodations, unlimited gourmet dining from a wide selection of in-house restaurants, premium cocktails and drinks in the upscale resort bars and lounges, 24-hour room service, daily activities, evening entertainment and shows, and non-motorized water sports.

6. Does the resort offer airport transportation?

Every new suite-only reservation in Excellence Riviera Cancun of a minimum of 3 nights, made directly with us, will receive free round-trip ground transportation to and from Cancun International Airport. However, if your reservation is made through a third party or as a package with flights, transfers are not included but can still be arranged at an additional cost through our official transportation partner, Seasons Transfers.

7. What types of suites are available at the resort?

The resort of Excellence Riviera Cancun offers all-suite accommodations so that every suite gives guests an expansive space to unwind and relax with upscale amenities. Some options include swim-up suites, ocean view suites, two-story rooftop terrace suites, and suites with private pools. There are also options for upgraded Excellence Club suites that provide guests with a list of in-suite enhancements and exclusive access to private restaurants, beach areas, bars, and more. 

8. How many restaurants are available at the resort?

With 13 dining options, Excellence Riviera Cancun features multiple gourmet restaurants with a wide selection of international flavors. Enjoy Mexican dishes at Agave, Indian delights at Basmati, tender cuts of steakhouse meat at the Grill, interactive Asian dining at Spice, and fresh seafood by the beach.

9. Are reservations required for restaurants?

Most restaurants in Excellence Riviera Cancun operate without reservations, allowing guests to enjoy a relaxed and flexible dining experience. However, guests should still make reservations for interactive dining experiences, such as Teppanyaki, or for special romantic meals just for two. 

10. Does the resort offer room service?

Yes. At Excellence Riviera Cancun, guests can enjoy 24-hour room service, which is included as part of the All Inclusive experience. The room service menu can be viewed in The Excellence Collection app, so you can view all the current snacks and dining options available. 

11. Is Excellence Riviera Cancun good for honeymoons?

Yes. Excellence Riviera Cancun is an extremely popular destination for honeymoons and romantic getaways, thanks to its intimate atmosphere in a secluded natural setting. In addition, the private suites offer thoughtful touches for couples, the onsite spa has treatments designed for couples to enjoy together, and the restaurants offer an exclusive and sophisticated ambiance.  The resort also offers honeymoon packages, thoughtfully designed to make the celebration even more special with curated romantic experiences throughout the stay.

12. Can guests celebrate anniversaries or special occasions?

Excellence Riviera Cancun offers special experiences and packages for anniversaries, birthdays, and romantic celebrations so that couples and other guests can celebrate their important moments with unique luxury enhancements in an All Inclusive paradise. 

13. Does the resort offer wedding packages?

Yes. Excellence Riviera Cancun offers destination wedding packages with stunning venues by the beach, lavish reception and cocktail areas, onsite wedding planners, and comprehensive wedding inclusions that can be personalized to each couple's preferences.

14. What activities are available at the resort?

Guests can enjoy a wide list of activities and scheduled events, including yoga classes, snorkeling, kayaking, beach sports, fitness programs, cooking classes, dance lessons, sailing, archery, tennis, and much more. Excellence Riviera Cancun also offers nightly shows, live music, and entertainment.

15. Does the resort have a spa?

Yes. The Miilé Spa offers a refreshing hydrotherapy circuit, a list of massages and remedies with natural ingredients, treatments that enhance your beauty, outdoor indulgence surrounded by nature, and wellness experiences designed to nourish your mind, body, and soul.

16. Is Wi‑Fi available at the resort?

Yes. Complimentary Wi-Fi is available throughout the resort, including suites, restaurants, and pool areas. More information on this can be acquired when checking in to your resort or by viewing The Excellence Collection app. 

17. Are there pools at the resort?

One of the best features of Excellence Riviera Cancun is its 6 pristine swimming pools, where guests can relax, order drinks, and spend the day in blissful tranquility. With heated pools, private pools, pools that connect directly to the suites, and barside pools, guests will not be short of opportunities to swim, dip, and plunge into the water each and every day of their stay.

18. Are there attractions near the resort?

Yes. Guests can explore nearby cenotes, eco-parks, Mayan archaeological sites like Chichén Itzá, water sports and activities around Cancun, and the exploration of the town of Playa del Carmen. Many tours outside the resort can be organized once you arrive with Seasons Tours, and many free activities also exist within Excellence Riviera Cancun.

19. How can guests book a stay at Excellence Riviera Cancun?

Guests can book directly through the official website of Excellence Riviera Cancun, which will ensure that they get additional benefits for booking directly. Alternatively, they may contact our toll-free numbers to make a reservation. Available Monday through Friday from 7 a.m. to 10 p.m. (GMT-5), and Saturday and Sunday from 8 a.m. to 9 p.m. (GMT-5).

• USA +1 (866) 211-6223

• CAN +1 (866) 403-7394

• UK +44 8000 868148

• MX +52 80 09 532142