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We can match a better rate

When you book your suite directly with us

Since June 16, 2020, Excellence Resorts offers a “Best Rate Guarantee” when you book your suite-only reservation directly through us.

If you received a confirmation email of your stay within the past 24 hours, and then found a better rate for your vacation through a third-party website or agency, with the exact same conditions (dates, suite category, etc.)... we want to match it! 

Remember, when you book your suite directly with The Excellence Collection, you also get additional perks like free roundtrip ground transportation from the airport to the hotel, and a Preferred Suite Location on arrival at the hotel. For more details, terms, and conditions, click here to see our Benefits of Booking Direct.

In order for us to match the best rate on your upcoming vacation, kindly fill out the form below:

*First name
*Last name
*Email address
*Telephone number
*Your property
*Current reservation number
*Arrival date
*Departure date
*Your current rate per night (in US dollars)
*Number of people
*The lower rate you have found per night (in US dollars)
*Number of nights
*URL (link) where you saw the rate
*Screenshot of the webpage: Click the button below to search your computer and attach a screenshot of the page where you saw the lower rate, making sure to include the rate, the property, the website name, the dates, and the suite category in the image.
*Please check

Please keep an eye on your email inbox, and we will get back to you within 5 business days. Remember that our reply may end up in your spam folder.

Terms & conditions:

Best Rate Guarantee is only valid for an Eligible Booking, which occurs when the following cumulative conditions are met:

  • You have made a suite-only reservation in one of the hotels eligible for Best Rate Guarantee (Excellence Coral Playa Mujeres, Excellence Playa Mujeres, Excellence Riviera Cancun, Excellence Punta Cana, Excellence El Carmen, Excellence Oyster Bay, Beloved Playa Mujeres, Finest Playa Mujeres, or Finest Punta Cana)
  • Your reservation was made directly through any of The Excellence Collection’s following channels: official website (, official mobile websites, brand websites (,,, reservation center (direct phone lines), or directly with one of the hotels.
  • A confirmation number has been issued via email to confirm the reservation.
  • Within 24 hours of receiving the above confirmation of your booking via email, no later than 24 hours after receiving the confirmation, you find, for the same hotel, for the same date(s), for the same length of stay, at the same rate conditions (i.e. refundable or non-refundable, prepayment and deposit requirements, suite only, booking cancellation and change condition, etc.), the same type of room (identical category, size, beds, view or location), and the same number of people in the room, a room offered at a lower public price and available for booking, this price being calculated in an identical manner, on the same basis as the total cost of the stay with the same inclusions (taxes, VAT, services, etc.)

In the event of an Eligible Booking, confirmed by any of the brands under The Excellence Collection and under the terms and conditions stipulated above, Excellence Resorts shall apply the Third-Party Booking Channel price.

Other terms and conditions may apply.

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