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frequently asked questions

It’s the one day that will resonate with you for the rest of your life.

Planning an Excellence wedding?  Find helpful information in our list of Frequently Asked Questions on designing the perfect Caribbean wedding.

What do I need to do to confirm my wedding date?  

At Excellence Resorts, we do not require a wedding agreement or deposit to confirm the wedding, we just request the room reservation of the bride and groom. Once the Wedding Sales Executive confirm your wedding date, your event will be turn over to the Wedding Planning Department. 


Can I add more people to my wedding package if I have more than 20 guests? 

Yes. You have 20 people included on your Love or Gold wedding packages; after 20 guests there is a fee of $45 USD per person, which includes the ceremony set-up, the cocktail hour and  the reception dinner.


Do you offer special group rates/discounts for me and my guests? 

We encourage you to book your room directly with us since you will be eligible for preferential group concessions and you will take advantage of our current website room rates. We required at least 5 rooms with a minimum stay of 3 nights. Ask your Groups and Weddings Sales Executive about the group concession that you can receive. 


How many days do I need to be at the resort before the wedding date? 

For symbolic ceremonies, the bride and groom must be in the resort at least 2 business days prior the wedding (Monday to Friday). And for legal ceremonies; the bride, the groom and four witnesses must be in the resort at least 3 business days prior  to the wedding (Monday to Friday). Arriving before 12 pm. No Exceptions.


How many wedding do you perform on a day? 

We are allowed to perform up to 3 wedding on one day, but this is according to the size of the weddings and the number of private events.


Can children attend the wedding? 

Excellence Resorts are for adults only, out of respect for our guest, our policies establish that minors under  18 years old are not allowed at the property even for private events,  however  in our sister property Finest Playa Mujeres, guests of all ages are more than welcome.


Can my guests attend the wedding if they are not staying at the Resort?  

The attendance policy establishes that the 90% of the guests along with the bride and groom must stay at the resort in order to host the wedding. Excellence Riviera Cancun, Finest Playa Mujeres or The Beloved Hotel guests attending a ceremony at Excellence Playa Mujeres have a fee of $45 USD per person and for Non-Excellence Resort guests a fee of $100 USD per person is charged.


If I am staying at one Excellence Resort can I have my wedding in one of your sister properties? 

No, although Excellence Group has several resorts in Mexico we do not share facilities.


Can the resort provide the witnesses for the legal ceremony? 

Yes. If you are not traveling with your witnesses, the hotel can provide them if you request it to the wedding coordinator in advance.


Can I bring my own decoration? 

Yes, we recommend that you bring any decoration with you instead of shipping it. 


Can I bring my own vendor (photographer, flowers, make-up artist, etc)? 

Yes, but external vendors have an extra fee.


For legal marriage, can I do the blood test at home and bring the results to the resort later? 

No, the Mexican City Hall requires that all blood test must be performed by the doctor at the resort at least 3 days prior your wedding day. No Exceptions.


Is more expensive getting married on weekends or at the beach?  

No, we offer the same wedding packages no matter the day or the venue you choose.


When do I have to pay my wedding package and extra services? 

The total of the wedding package and additional services must be paid at least 48 hours prior to the ceremony date. 


What documents do I need to get legally married? 

For legal ceremonies please contact your Wedding Specialist, they will send you the requirements that the local City Hall establishes.


Do you provide a free shuttle services from the airport to the hotel? 

At the moment we do not provide this service, but you can arrange all your transfers with our trust provider Seasons Tours.